If you’ve ever opened an invoice from your IT provider and thought,
“What am I actually paying for?” — you’re not alone.
We regularly speak to businesses that feel confused, frustrated, or even misled by unclear IT contracts and unpredictable monthly bills.
At Johnson Technical Systems, we believe in doing things differently. No jargon, no hidden extras, no surprise charges. Just honest, proactive support — with pricing that’s as clear as the service you receive.
😒 “I thought that was included…”
Sound familiar?
Many businesses come to us after working with a provider who billed them for basic things they assumed were part of the package:
Asking a question was a “consultation”
Quick fixes turned into extra charges
Monitoring or backups were priced separately
Contract terms were vague or outdated
The result? Distrust, confusion, and hesitation to even call for help — just in case it costs more.
That’s not support. That’s a trap.
💡 What Transparent IT Support Looks Like
When you work with Johnson Technical, there’s no guessing game. Our Managed IT Support agreements are clear, inclusive, and predictable.
Here’s what you can expect:
✅ All-Inclusive Monthly Pricing
One flat monthly fee covers:
Day-to-day user support
Monitoring and alerting
Patch management and updates
Backup checks
Cybersecurity essentials
Regular advice and account management
If something’s not covered, we’ll tell you — in plain English — before it becomes a problem.
✅ No Surprise Fees
We don’t believe in nickel-and-diming.
There are no hidden charges for answering emails or joining a short meeting. You get real support, not a sales funnel.
✅ Upfront Quotes for Extra Projects
Need a new server installed or a big migration handled? We’ll quote it clearly and get your sign-off before starting. No ambiguous “time and materials” bills after the fact.
🤝 Real IT Support Means Partnership — Not Pressure
Support should feel like a safety net, not a minefield.
When clients ask us:
“Is this covered under our contract?”
“Why am I being billed for this?”
“Can I get a simple breakdown?”
Our answer is always the same: “Absolutely — here’s everything you need to know.”
We treat our clients the way we’d want to be treated. That means:
Plain-English communication
Simple contracts
Zero jargon or fine print
Total visibility into services and pricing
📞 Want a Quote with No Surprises?
Whether you’re looking to change providers, renegotiate your existing IT setup, or just want a clearer contract — we’d love to help.
Let’s take the stress out of IT and give you real peace of mind.
📧 sales@jtechnical.net
📞 01277 888 799
