Managed IT

A Complete IT Solution

IT moves fast, and covers many aspects of a modern business. It’s important to select an IT partner with a broad range of services tailored to small and medium enterprises (SMEs). We aim to provide a single point of contact for all your IT requirements, saving time and money. We pride ourselves on establishing long lasting relationships with clients by delivering a personal service.

Helpdesk

Our skilled and reliable Helpdesk team are on-hand to assist your employees with day-to-day issues, reducing any disruption and keeping your business operational. We provide remote and onsite support, as well a regular presence on site whenever required.

All issues are logged in our industry leading ticketing system to ensure that each matter is handled quickly and efficiently.

Monitoring

The backbone of our IT support product is the advanced monitoring system. We keep an eye on clients’ servers 24/7 for potential issues such as hardware health, antivirus, backups, hacker attempts and much, much more. This information is proactively fed back to the Helpdesk team, ensuring that issues are investigated before they impact your business.

Network Report Meetings

Conducted annually or biannually, our network report meetings are designed to ensure client relationships are upheld.

We reassess your businesses IT network every time, making proactive suggestions on areas that can be improved with the addition of new technologies, new equipment or modifications to existing equipment and processes.

Cyber Security

Working with our in-house Cyber Security department, our team are able to offer a complex investigation designed to highlight network weaknesses. Thereafter, we’re able to table solutions that are specifically designed to keep your network and infrastructure safe from unwanted access.

We have the expertise in managing a huge range of technologies and services that can close many security vulnerabilities.

Project Management

We routinely undertake complicated infrastructure upgrades for our clients, including intricate planning processes that minimise on downtime and, importantly, ensure a smooth transition. Our team provides set pricing for turnkey project management, and have a proven track record of meeting important deadlines.

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“I have always found Johnson Technical systems Ltd to be professional, responsive, trustworthy and knowledgeable. Most importantly, you possess excellent communication skills. They act like our in-house IT Department and understand the needs and budgetary constraints of a small / medium business and provides excellent IT service. We have been a happy client of Johnson Technical for the past four years and plan on staying with them for a very long time. Thanks Guys!”

Mohammed Rafiq
Abet Limited

Helpdesk

Monitoring

Network Report Meetings

Cyber Security

Project Management

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