Is your IT Support really Pro-Active?
We only offer full time IT support contracts to our clients as we feel this is the best way to manage a network pro-actively. As a result we are responsible for minimising downtime and resolving problems as quickly as possible. All our support contracts include the following:
HELPDESK
Your local friendly, personal helpdesk team will deal with your day to day issues while also making proactive upgrade recommendations to resolve ongoing issues.
MONITORING
Our monitoring system reduces downtime by proactively alerting our helpdesk to any potential issues.
IN TOUCH
We include regular reviews of your IT to understand your businesses goals and help you stay ahead of the curve.
MANAGEMENT
We maintain full network documentation as well a hardware procurement service to all our clients.
Every company is different so we will create a bespoke quote just for you.
You will be presented with a set cost of £X/month for us to support your business.
We have been proving UK based, personal & friendly IT support for 15 years. We aim to provide a single point of contact for all your IT requirements, saving time and money. We pride ourselves on establishing long lasting relationships with clients by delivering a personal service.
Simon Johnson – Founder & CEO
HELPDESK
Our skilled, friendly and reliable Helpdesk team are on-hand to assist your employees with day-to-day issues, reducing any disruption and keeping your business operational.
We provide remote and onsite support, as well a regular presence on site whenever required. All issues are logged in our industry leading ticketing system to ensure that each matter is handled quickly and efficiently.
MONITORING
The backbone of our IT support product is the advanced monitoring system. We keep an eye on clients’ servers 24/7 for potential issues such as hardware health, antivirus, backups, hacker attempts and much, much more.
This information is proactively fed back to the Helpdesk team, ensuring that issues are investigated before they impact your business.
IN TOUCH
Conducted annually or biannually, our network report meetings are designed to ensure client relationships are upheld.
We reassess your businesses IT network every time, making proactive suggestions on areas that can be improved with the addition of new technologies, new equipment or modifications to existing equipment and processes.
We can also provide monthly executive reports detailing incidents and response times.
MANAGEMENT
We create and maintain network documentation so we can manage your network more effectively. We offer a simple hardware procurement process allowing us to supply compatible, preconfigured hardware directly to your offices.
We routinely undertake complicated infrastructure upgrades for our clients, including intricate planning processes that minimise on downtime and, importantly, ensure a smooth transition.
