Most businesses have an IT provider, but many still feel unsupported.
You might have someone to call when things break. But do they actively help you prevent issues? Do they ensure you’re meeting your cybersecurity requirements? Or are you just paying for a helpdesk that logs tickets and ticks boxes?
We speak to business owners every week who aren’t quite sure what they’re actually getting from their IT support. That uncertainty becomes a real problem when disaster strikes, and their provider isn’t ready to step up.
At Johnson Technical Systems, we believe your IT support should do more than fix broken things. It should protect your business, reduce your risks, and keep you compliant, all while being easy to deal with.
Let’s break down what real support looks like in 2025.
🧰 What Should Be Included in Managed IT Support?
If you’re paying for Managed IT, you should expect more than just a phone number and a remote session.
Our Managed IT Support includes:
✅ Day-to-Day User Support
Quick, friendly help for password resets, access issues, printer problems, and software queries. No scripts, no nonsense.
✅ Proactive Monitoring
We keep an eye on your systems 24/7. That means we spot hardware failures, full storage drives, and critical alerts — before they cause problems.
✅ Cybersecurity Updates
We apply regular updates and security patches to all covered devices, closing vulnerabilities and reducing your exposure to cyber threats.
✅ Backup Checks
We don’t just assume your backups are working — we test and verify them. If you ever need to recover data, we’ll be ready.
✅ Patch Management
We manage system and software patches across your estate to keep everything up to date and compliant — without interrupting your users.
✅ Real Engineers, Not Robots
Our support team is human, helpful, and experienced. You speak to someone who understands your business — not a chatbot or ticketing robot.
🏡 All the Benefits of an In-House IT Team — Without the Overhead
The goal of Managed IT is to give you the confidence, reliability, and protection of having your own in-house IT department — at a fraction of the cost.
🛡️ Cyber Insurance Isn’t a Silver Bullet
We’re also seeing more businesses investing in cyber insurance — which is a great step. However, there’s a common misconception:
“If I have cyber insurance, I’m covered.”
Not quite.
Cyber insurers are becoming more stringent with their requirements. In the event of a claim, your insurer will expect to see evidence that you had basic protections in place. Without that, your claim could be denied.
📋 Most policies now require:
Multi-Factor Authentication (MFA) across all cloud services
Regular user training to prevent phishing and human error
Documented response plans showing how you’d handle a breach
Proof of system patching and antivirus updates
If your IT support provider isn’t actively helping you stay compliant with these terms, your policy could be invalid — and you may not even know it.
🔄 How We Help Align Your IT with Insurance Requirements
At Johnson Technical, we help our clients stay protected and compliant — not just insured.
We:
Deploy and manage MFA across Microsoft 365 and other platforms
Enrol staff in ongoing cybersecurity awareness training (with phishing tests and reporting)
Create simple, clear incident response plans for insurance and internal use
Monitor and document patching and backup processes
Provide evidence and reporting for audits and renewals
We also review cyber insurance policy wording with our clients to help them understand what’s required — and fill any gaps.
❗Why This Matters More Than Ever
Cyber threats are more sophisticated, more common, and more costly than ever before. The UK Government’s 2024 Cyber Breaches Survey revealed that 59% of medium-sized businesses experienced a cybersecurity incident in the past 12 months.
What’s worse — many of these breaches weren’t covered by insurance due to missing documentation, weak passwords, or unpatched systems.
Support that just fixes broken email accounts isn’t enough anymore.
You need a provider that:
Prevents issues from happening in the first place
Helps you meet your insurance obligations
Understands your business and its risks
Keeps your team productive, not frustrated
Is there for you — not just when you call, but before you need to
✅ Time for a Second Opinion?
If you’re unsure whether your current provider is delivering this level of protection and preparedness, we’re here to help.
We offer:
No-obligation IT health checks
Cybersecurity assessments
Compliance reviews
Ongoing, proactive Managed IT Support
📧 sales@jtechnical.net
📞 01277 888 799
Let’s ensure you’re not just “covered,” but supported, secure, and future-ready.
